WHAT IS YOUR RETURN POLICY?
Please refer to our full return policy by following the link below.
HOW DO I MAKE A RETURN:
HOW DO I MAKE AN EXCHANGE?
EFFECTIVE JANUARY 10TH 2017 LUCKY DUCK WILL NO LONGER
ACCEPT ANY SIZE EXCHANGES UNDER ANY CIRCUMSTANCES
THIS ENSURES WE CAN PROVIDE ALL OF OUR CUSTOMERS WITH THE MOST ACCURATE INVENTORY SELECTION AND PREVENTS ANY BACKLOG IN OUR WAREHOUSE
Shipping is Free & Placing a new order for the desired item ensures that we do not sell out of that item before we receive your return & allows us to provide automatic tracking information which we experienced difficulty with when offering an exchange option.
WHEN WILL MY ORDER SHIP?
We will do our best to have your order ship from our warehouse as fast as possible but do ask you allow 1- 3 business days after placing your order for it to be ready to be shipped. Once your order ships, you will receive a shipping confirmation with a tracking number. All orders are shipped priority 2-3 day mail
MY TRACKING NUMBER IS NOT WORKING, AM I CRAZY?
Please allow up to 24-48 hours for the mail system to scan your package and update the tracking. in rare instances you may receive a tracking number on Friday but not have an update on the tracking info until Monday
MY TRACKING NUMBER SAYS MY ORDER HAS BEEN DELIVERED BUT I CAN'T FIND IT. WHAT DO I DO?
You need to call your local Post Office (not the 1-800 number) and they will be able to speak to the specific driver that dropped off the package. They will be able to tell you exactly where the package was left.
DO YOU HAVE A SIZE GUIDE?
If an item runs small or if we have a size chart specific to a particular brand, it will be listed in the product description and provide measurements whenever possible
MY SIZE IS SOLD OUT, WILL YOU BE RESTOCKING?
We will do everything we can to restock our most popular items and sizes that sell out fast. However, we are not able to restock everything on our website. If there is still a possibility of restocking the item, there will be a 'NOTIFY ME OF RESTOCK' option below the 'Add To Cart' button on individual product pages. We Strongly encourage you to sign up for these notifications as we prioritize items to re-order based on the amount of restock sign ups.
Please leave your email for your desired size and you will automatically receive an email notification when we are able to restock that specific size or item.
We offer some items for PREORDER in a Separate Section which can be found HERE:
Ship Dates of Pre-Order Items are product specific and vary in length. Please note, regardless your payment will be processed within 10 days of placing a PRE-ORDER
WHY DO I HAVE TO PAY TO PICK UP MY PACKAGE?
When you order merchandise from another country, you are required to pay customs to bring the item into the country, it is your country's sales tax. We cannot declare your package as a gift as it is illegal in the United States. The customer is responsible for any customs expenses.